Shipping Policy

Last Updated: September 16, 2026

At Dental Solutions, we work with a network of authorized suppliers and distribution partners to provide professional dental products and equipment to customers in Canada and selected international markets.

Because products may be fulfilled by different suppliers, shipping methods, costs, processing times, and delivery times may vary depending on the product, supplier, destination, package size, and availability.

This Shipping Policy explains how orders are processed and delivered.

1. Canada — Domestic Shipping

Orders placed through Dental Solutions for delivery within Canada are fulfilled from Canadian suppliers or authorized distribution partners.

Order Processing

For in-stock products, normal order preparation and fulfillment generally takes approximately 1–2 business days.

Orders placed on weekends or Canadian statutory holidays are normally processed beginning on the next business day.

Special-order, backordered, or temporarily unavailable products may require additional processing time. Estimated availability will be confirmed after the order is placed or when the customer contacts Dental Solutions before ordering.

If an item becomes backordered after an order is placed, Dental Solutions will normally contact the customer to discuss available options. Depending on the circumstances, the customer may choose to:

• wait for the backordered product;

• cancel the backordered item;

• request cancellation of the order where possible; or

• receive the available items first.

These situations are handled on a case-by-case basis.

Estimated Canada Delivery Times

Once an order has been dispatched, typical delivery estimates are:

Orders shipped from suppliers located in Quebec or Ontario:

• Quebec and Ontario: approximately 1–2 business days

• Other Canadian provinces: approximately 5–7 business days

Orders shipped from suppliers located outside Quebec or Ontario:

• Most Canadian destinations: approximately 2–7 business days

These timeframes are estimates only and are not guaranteed.

Total time from ordering to delivery for a typical in-stock order may therefore be approximately 2–6 business days, depending on the supplier and destination.

Remote, rural, northern, and difficult-to-service locations may require additional transit time.

2. Canada Shipping Charges and Free Shipping

Shipping eligibility and free-shipping thresholds vary depending on the supplier, product, destination, and size of the order.

As a general guideline:

• Many orders delivered within Ontario and Quebec may qualify for free shipping at approximately $300–$500 CAD, depending on the supplier.

• Many orders delivered to other Canadian provinces may qualify for free shipping at approximately $1,000 CAD.

These amounts are guidelines and are not guaranteed thresholds for every product or supplier.

The shipping charge displayed at checkout, included in a quotation, or confirmed by Dental Solutions for the specific order takes precedence.

Orders Containing Products From Multiple Suppliers

Dental Solutions works with multiple suppliers. A single order may contain products that must be fulfilled from more than one location.

When products are supplied by different suppliers:

• the order may be divided into multiple shipments;

• separate tracking numbers may be issued;

• packages may arrive on different dates; and

• additional shipping charges may apply.

An order that would normally qualify for free shipping with one supplier may incur additional shipping costs when products must be shipped separately from multiple suppliers.

If a significant additional shipping charge is required, Dental Solutions may contact the customer before proceeding.

3. Remote, Heavy, Bulky and Special-Handling Shipments

Remote, rural, northern, or difficult-to-service destinations may require an additional shipping surcharge even when an order would otherwise qualify for free shipping.

Oversized, unusually heavy, hazardous, fragile, bulky, or special-handling products may also be subject to additional freight or handling charges.

Examples may include large equipment, furniture, heavy devices, or products requiring specialized transportation.

If the shipping charge calculated at checkout does not adequately cover the actual freight cost, Dental Solutions may recalculate the shipping cost and contact the customer before fulfillment.

4. Canadian Carriers

Depending on the supplier, destination, service availability, and package size, shipments may be sent through carriers including:

• UPS

• Purolator

• GLS

• Canpar

• Canada Post

• ICS

• other suitable carriers selected by the supplier or Dental Solutions

Carrier selection is normally determined by Dental Solutions or the fulfilling supplier.

Customers may request a particular carrier. However, carrier requests cannot always be guaranteed, and additional charges may apply.

5. Tracking Information

Tracking information is normally emailed to the customer once it becomes available.

Because some orders are fulfilled directly by suppliers, tracking information may be provided separately after the supplier has processed and dispatched the order.

Orders containing products from multiple suppliers may receive more than one tracking number.

6. Signature-Required Delivery

Where available, customers may select signature-required delivery.

Dental Solutions recommends signature service for high-value orders or deliveries to locations where unattended packages may be at risk.

Additional charges may apply for signature-required service.

Choosing signature-required delivery can help reduce the risk of packages being lost or stolen after delivery.

7. Business Addresses

Dental Solutions strongly recommends using a dental clinic, business, or other secure staffed address for delivery whenever possible.

We do not normally ship to:

• PO Boxes

• FlexDelivery addresses

Customers are responsible for providing an accurate and complete delivery address.

8. Incorrect or Incomplete Addresses

The customer is responsible for verifying that the shipping address provided at checkout is correct.

If an incorrect, incomplete, or undeliverable address results in:

• address-correction charges;

• additional courier fees;

• redelivery fees;

• return-to-sender charges; or

• reshipping costs,

the customer may be responsible for those additional charges.

9. Failed Delivery and Unclaimed Packages

Customers are responsible for monitoring tracking information and accepting or collecting their shipment when required.

If a package is returned because it was:

• refused;

• unclaimed;

• not collected from a courier location;

• undeliverable because of an address issue; or

• subject to repeated unsuccessful delivery attempts,

the original shipping charges are non-refundable.

If the customer requests that the order be shipped again, additional shipping charges will normally apply.

10. Delivery Estimates and Delays

All processing and delivery times stated by Dental Solutions are estimates and are not guaranteed.

Delivery delays may occur for reasons outside our control, including:

• courier delays;

• weather conditions;

• transportation disruptions;

• supplier delays;

• peak shipping periods;

• customs clearance;

• border inspections;

• government or regulatory requirements;

• remote-area delivery limitations; or

• circumstances beyond the reasonable control of Dental Solutions.

Dental Solutions is not responsible for delays caused by customs authorities, border agencies, government authorities, or courier networks.

11. Damaged Shipments

Customers should inspect their shipment as soon as it is delivered.

If a package or product appears to have been damaged during transportation:

1. Keep the original shipping box and all packaging materials.

2. Take clear photographs and, where appropriate, video of the outer package, shipping label, internal packaging, and damaged item.

3. Do not discard damaged packaging or products.

4. Contact Dental Solutions within 48 hours of delivery.

Photographs and other documentation may be required to open a claim with the carrier or supplier.

Claims submitted after packaging has been discarded may be more difficult to process.

12. Lost Shipments

If a shipment appears to be lost, customers should first contact the shipping carrier using the tracking information provided.

Customers may also contact Dental Solutions, and we will assist from our side where possible.

Before issuing a replacement, refund, or other resolution for a lost shipment, Dental Solutions and/or the supplier may need to open an investigation with the carrier.

A replacement or refund is not automatic and may depend on the outcome of the carrier investigation.

13. Packages Marked Delivered but Not Received

If tracking shows that a package has been delivered but the customer cannot locate it, the customer should first check:

• reception or front desk;

• mailroom;

• neighbouring businesses or neighbours;

• secure parcel areas;

• building management;

• other people at the delivery address; and

• any location indicated in the carrier's delivery notification.

The customer should then contact the carrier to report the missing delivery.

Dental Solutions may also assist with opening or supporting a carrier investigation.

Once tracking confirms delivery to the address provided by the customer, a refund or replacement is not automatic. Any resolution may depend on the results of the carrier's investigation.

For this reason, Dental Solutions recommends choosing signature-required delivery when available, particularly for high-value purchases.

14. United States — Domestic Fulfillment

Dental Solutions intends to offer domestic fulfillment within the United States.

Products sold to US customers will be supplied and shipped from US-based suppliers or fulfillment partners.

Dental Solutions does not normally ship Canadian inventory to US customers under this domestic fulfillment program.

Processing, delivery times, free-shipping eligibility, and shipping charges may vary depending on the US supplier, product, destination, and order value.

Shipping charges will normally be displayed at checkout or confirmed before fulfillment when necessary.

US orders may also be subject to:

• remote-area charges;

• oversized or heavy-product charges;

• split-shipment charges when multiple suppliers are involved; and

• special freight requirements.

The same general principles concerning tracking, split shipments, failed deliveries, address corrections, damage, loss, and carrier investigations described in this policy also apply to US domestic shipments.

15. Australia Shipping

Dental Solutions offers international shipping to Australia for selected products.

Eligible products may be shipped directly from the manufacturer, distributor, supplier, or another authorized fulfillment location.

Orders are normally shipped using a tracked international courier service. The courier may vary depending on the product, supplier, destination, cost, and service availability.

A business or dental clinic address is strongly recommended.

Shipping charges may:

• appear at checkout;

• be included in a quotation; or

• be confirmed after the order is reviewed.

If there is a material difference between the shipping cost initially calculated and the actual cost required to deliver the order, Dental Solutions may contact the customer before fulfillment.

Australian Duties, GST and Import Charges

Whether Australian GST, customs duties, import fees, or other government charges are included depends on the individual order.

The checkout, quotation, invoice, or communication from Dental Solutions will indicate when these charges are included.

If duties, taxes, GST, brokerage charges, or other import fees are not expressly stated as included, they remain the responsibility of the customer.

16. United Kingdom Shipping

Shipping to the United Kingdom is currently available for selected arLoupe products.

UK orders may be shipped internationally directly from the manufacturer, supplier, distributor, or authorized fulfillment partner.

Shipping charges are normally shown during checkout or included in a quotation.

If the actual shipping cost changes materially after the order is reviewed, Dental Solutions may contact the customer before fulfillment.

A dental clinic or business address is strongly recommended.

Estimated delivery time will be provided in the applicable quotation or order communication.

UK VAT, Duties and Import Charges

UK VAT, customs duties, brokerage fees, and other import-related charges are generally the responsibility of the customer unless Dental Solutions expressly confirms that some or all of these charges have been included or prepaid.

In some cases, Dental Solutions may offer the customer an option to pay applicable import charges through Dental Solutions or the shipping arrangement.

17. United Arab Emirates Shipping

Orders for customers in the United Arab Emirates may be fulfilled domestically through UAE-based suppliers.

Processing time, delivery time, carrier, shipping charges, and any applicable special conditions will be provided in the quotation or order information.

Because individual products may be supplied by different UAE suppliers, shipping arrangements may vary by order.

18. Other International Destinations

International shipping outside our active markets may be available for selected products upon request.

Customers in countries that are not enabled for direct checkout should contact Dental Solutions for availability and a shipping quotation.

If a country is not enabled in our online checkout, the customer may be unable to complete the order online until shipping arrangements are reviewed.

International availability depends on:

• product eligibility;

• manufacturer restrictions;

• destination country;

• shipping services;

• regulatory requirements; and

• applicable import rules.

19. International Customs Documentation

For international shipments, Dental Solutions and/or the fulfilling supplier will prepare customs documentation based on applicable legal requirements, product classification, country of origin, transaction information, and declared value.

Dental Solutions cannot guarantee the amount of customs duty, VAT, GST, brokerage fees, or other government charges assessed by the destination country unless those costs are expressly included in the quotation or invoice.

Customers are responsible for complying with local import requirements applicable to their purchase.

20. Expedited Shipping

Expedited or priority shipping may be available for certain products and destinations.

Customers requiring expedited delivery should contact Dental Solutions before placing the order whenever possible.

Additional charges may apply.

Availability of expedited shipping depends on:

• supplier processing time;

• product availability;

• destination;

• carrier service; and

• package size.

Expedited shipping does not necessarily reduce supplier preparation or fulfillment time.

21. Order Cancellation Before Shipment

Customers may contact Dental Solutions to request cancellation of an order that has not yet shipped.

Cancellation is not guaranteed once the supplier has begun processing, preparing, ordering, or fulfilling the product.

Depending on the product and stage of fulfillment, cancellation may be subject to:

• payment-processing fees;

• supplier cancellation fees;

• restocking fees;

• special-order fees; or

• other non-refundable costs already incurred.

Special-order and custom-order products may have additional restrictions.

22. Cancellation After Shipment

Once an order has been shipped, it cannot normally be cancelled as an unshipped order.

If the customer no longer wants the product, the order may be handled according to the applicable Dental Solutions Return Policy.

Original shipping costs are normally non-refundable.

This may also apply when shipping was displayed to the customer as free. Where permitted and applicable, the actual outbound shipping cost incurred by Dental Solutions or the supplier may be deducted from the refund.

Return shipping and applicable restocking fees may also apply.

23. Shipping Charges and Refunds

Original shipping charges are generally non-refundable.

Shipping charges may be refunded when the shipping error was caused by Dental Solutions and a refund is appropriate under the circumstances.

Shipping costs related to:

• customer cancellation;

• incorrect addresses;

• refused delivery;

• unclaimed shipments;

• return-to-sender shipments;

• customer-requested returns; or

• reshipping

are generally the responsibility of the customer.

24. Special Orders and High-Value Equipment

Certain high-value equipment, large devices, special-order products, international orders, and freight shipments may have specific shipping terms.

Terms stated in a:

• product page;

• written quotation;

• purchase order;

• invoice;

• special-order agreement; or

• direct written communication from Dental Solutions

may supplement or override the general shipping provisions in this policy for that particular order.

Customers are encouraged to review all quotation and invoice terms before payment.

25. Business Days

Unless otherwise stated, “business days” means Monday through Friday, excluding applicable Canadian statutory holidays.

International supplier and destination-country holidays may also affect processing or delivery times.

26. Contact Us

For shipping questions, tracking assistance, quotations, special delivery requirements, or international shipping inquiries, please contact us.

Canada

Dental Solutions Inc.
Email: Info@thedentalsolutions.ca
WhatsApp: +1 438-503-7621
Website: thedentalsolutions.ca

International Customers

Website: thedental.solutions

Customers outside Canada may contact us through the website for product availability, international shipping quotations, and delivery information.